TERMS AND CONDITIONS – SHORT FORM – CLICK TO DOWNLOAD
1.1 “Suppliers” mean C2C SPORT Pty Ltd (58616072256 ).
1.2 “Purchaser” means the person ordering the goods the subject of this Contract.
1.3 “Goods” means the goods supplied by Supplier – C2C SPORT Pty Ltd
1.4 “Date of delivery” is the date upon which the goods are delivered to the premises of the Purchaser or to the Purchasers nominated carrier.
1.5 “The Monies Due” includes the purchase price for the goods and any delivery and freight charges, G.S.T. and extra packaging charges, if any.
The only contractual terms which are binding upon the Suppliers are those set forth herein or otherwise agreed to in writing by the Suppliers and those which imposed and which cannot be excluded by law. All other conditions, warranties, representations, statements and obligations, whether expressed or implied which would otherwise be binding on the Suppliers are to the extent permitted by law hereby expressly excluded and negative
3.1 Unless and until a Credit Account is opened in favour of the Purchaser by the Suppliers, orders shall only be accepted by the Supplier on the basis of payment for the order being made at the time the order is placed.
3.2 Orders for non stocked goods and custom made goods;
3.2.1 Shall only be accepted by Suppliers when such orders are in writing and;
3.2.2 Shall not be subsequently cancelled by the customer unless agreed to in writing by the Suppliers.
Goods may only be returned to the Suppliers subject to the conditions as follows:
4.1 The Suppliers must be notified by the Purchaser of the Purchasers intention to return goods and the return MUST be authorised by the Company in writing by the issuing of the suppliers authorisation number before such return is effected.
4.2 The Suppliers shall not accept the return of goods unless such goods are returned to the Suppliers within seven days of the date of receipt by the Purchaser of such goods pursuant to an order.
4.3 Goods returned must be accompanied with the relevant invoice number, tile Suppliers authorisation number and the name and address of the Purchaser and via the Suppliers nominated carrier.
4.4 The Purchaser shall be responsible for all charges and costs incurred in the return of goods unless the Suppliers determine otherwise.
4.5 Credit claims for shortages must be notified to the Suppliers in writing within 48 hours of receipt of the goods.
4.6 The Suppliers shall not accept or agree to a credit claim made where the Purchaser has had the goods delivered directly to the Purchasers printers or embroiderers or any other party other than the purchaser.
4.7 Credit claims shall not be accepted by the supplier where the goods are samples, unless returned within 10 days.
5. PRICE AND PAYMENT
5.1 Prices of goods are subject to periodic change.
5.2 Non stocked goods will be quoted accordingly.
5.3 The Suppliers payment terms are that payment shall be made by the Purchaser to the Suppliers for all goods supplied upon pickup.
5.4 After a credit account has been opened for the Purchaser, the Suppliers will accept and despatch orders on the basis that payment will be received by the Suppliers within 30 days from date of invoice.
5.5 If payment is not made in accordance with Clause 5.3 then interest and administrative charges calculated at the overdraft interest rate charged to the suppliers by the bank shall accrue on the monies due and payment shall be credited by the Suppliers firstly against any interest and administrative charges due.
5.6 Monies due by the Purchaser to the Supplier shall become payable immediately upon the Purchaser committing any act of insolvency.
6.1 Risk in the goods shall pass to the Purchaser at the date of delivery and the Purchaser shall insure all goods that are at its risk.
7.1 Notwithstanding that Risk in the goods shall pass to the Purchaser as herein provided, the full legal and beneficial title to and ownership of the goods shall be retained by and remain with the Suppliers absolutely, until the whole of the monies due under the invoice are paid in full.
7.2 In the event that the Purchaser defaults in the terms of payments for the goods, the Suppliers shall have the right to retake possession of the goods by adopting whatever lawful means may be necessary where ever such goods may be located and the Supplier shall have the right themselves or by their servants, employees, agents or authorised representatives to enter the Purchasers premises without any such person being deemed a trespasser to retake possession of the goods situated or stored thereon.
7.3 The Purchaser may sell the goods to a third party provided that the proceeds of any such sale are kept separate from all other monies held by the Purchaser.
7.4 The Purchaser hereby acknowledges that the Suppliers have a lien over all goods in the possession of the Suppliers which belong to and are owned by the Purchaser to secure payment of any monies due to the Suppliers.
8. CHANGE OF OWNERSHIP
The purchaser hereby agrees to notify the Suppliers in writing of any change of ownership of the Purchaser within seven days from the date of such change and indemnifies the Suppliers against any loss incurred by the Suppliers as a result of the Purchasers failure to do so.
The parties hereby agree that the proper law of all contracts arising between the Suppliers and the Purchaser is the law of the State and the parties hereto agree to submit to the jurisdiction of the Courts of that State.
10. COLLECTION CHARGES
The Purchaser hereby agrees to pay all costs incurred by the Suppliers including commission charges by Collection Agencies and legal costs and disbursements (including Solicitor/Client costs) for the collection of any outstanding monies owed by the Purchaser to the Suppliers.
11. SHIPPING POLICY
See – https://www.c2csport.com/shipping-policy/
All transactions are processed in Australian Dollars (AUD).
TERMS AND CONDITIONS – LONG FORM
- “C2C” means C2C Sport Pty Ltd, its successors and assigns or any person acting on behalf of and with the authority of C2C Sport Pty Ltd.
- “Customer” means the person/s buying the Products as specified in any invoice, document or order, and if there is more than one Customer is a reference to each Customer jointly and severally.
- “Products” means all Products or Services supplied by C2C to the Customer at the Customer’s request from time to time (where the context so permits the terms ‘Products’ or ‘Services’ shall be interchangeable for the other).
- “Price” means the Price payable (plus any GST where applicable) for the Products as agreed between C2C and the Customer in accordance with clause 6 below.
- “GST” means Goods and Services Tax (GST) as defined within the “A New Tax System (Products and Services Tax) Act 1999” (Cth)
- The Customer is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions if the Customer places an order for or accepts delivery of the Products.
- These terms and conditions may only be amended with the consent of both parties in writing, and shall prevail to the extent of any inconsistency with any other document or agreement between the Customer and C2C.
- Electronic signatures shall be deemed to be accepted by either party providing that the parties have complied with Section9 of the Electronic Transactions Act 2000 or any other applicable provisions of that Act or any Regulations referred to in that Act.
- The Customer accepts and acknowledges that:
- the supply of Products on credit shall not take effect until the Customer has completed a credit application with C2C and it has been approved with a credit limit established for the account;
- in the event that the supply of the Products requested exceeds the Customers credit limit and/or the account exceeds the payment terms, C2C reserves the right to refuse delivery;
- credit account orders placed less than one thousand dollars ($1000.00), may be required to be paid for in advance, unless otherwise authorised by C2C; and
- for online orders whilst C2C endeavours to have all advertised Products in stock, but where any Products that form part of an order become unavailable, then the order will only be processed for Products in stock and freight costs will be adjusted accordingly. Should all Products not be available the order will be cancelled. Payment via credit card will not be charged, where Products cannot be supplied.
3: Garment Minimum Order Quantities
- The Customer accepts and acknowledges that orders are subject to minimum order quantities as determined by C2C such as:
- Sublimated garments
- Minimum order is 10 pieces.
- Screenprinting/ Embroidery Minimums and Production Time
- Minimum order is 50 pieces;
- Sublimated garments
- Set up charges and/or artwork charges may apply.
- The Customer acknowledges and accepts that C2C at C2C’s sole discretion reserves the right to charge an account fee of $50.00 inclusive of the invoice in the event that the monthly chargeable invoice falls below the minimum order placements.
4: Online Ordering
- The Customer acknowledges and agrees that:
- C2C does not guarantee the website’s performance or availability of any of its Products; and
- on-line ordering may be unavailable from time to time for regularly scheduled maintenance and/or upgrades; and
- there are inherent hazards in electronic distribution and as such C2C cannot warrant against delays or errors in transmitting data between the customer and C2C including orders. The Customer agrees that to the maximum extent permitted by law, C2C will not be liable for any losses which the Customer suffers as a result of online-ordering not being available or for delays or errors in transmitting orders.
- C2C reserves the right to terminate the Customer’s order in the event that C2C learns that the Customer has provided false or misleading information, interfered with other users or the administration of C2C’s Services, or violated these terms and conditions.
5: Change in Control
- The Customer shall give C2C not less than fourteen (14) days prior written notice of any proposed change of ownership of the Customer and/or any other change in the Customer’s details (including but not limited to, changes in the Customer’s name, address, contact phone or fax number/s, or business practice). The Customer shall be liable for any loss incurred by C2C as a result of the Customer’s failure to comply with this clause.
6: Price and Payment
- At C2C’s sole discretion, the Price shall be either:
- as indicated on any invoice provided by C2C to the Customer; or
- the Price as at the date of delivery of the Products according to C2C’s current price list; or
- C2C’s quoted price (subject to clause 6.2) which will be valid for the period stated in the quotation or otherwise for a period of thirty (30) days.
- C2C reserves the right to change the Price if a variation to C2C’s quotation is requested. Any variation from the plan of scheduled Services or specifications of the Products beyond C2C’s control (including, but not limited to, any variation as a result of increases to C2C in the cost of materials and labour, taxes, levies, international freight and insurance changes, or fluctuations in currency exchange rates, or where the Products cease to be available or are detained for any quarantine and/or inspection) will be charged for on the basis of C2C’s quotation and will be shown as variations on the invoice. The Customer shall be required to respond to any variation submitted by C2C within ten (10) working days. Failure to do so will entitle C2C to add the cost of the variation to the Price. Payment for all variations must be made in full at the time of their completion.
- All variations requested once a confirmed order is placed will be subject to a $50.00 administration fee in addition to extra costs incurred for said changes.
- At C2C’s sole discretion, a non-refundable deposit may be required. The deposit amount or percentage of the Price due will be stipulated at the time of the order of the Goods/Services and shall become immediately due and payable. Unless otherwise agreed between the two parties, all orders placed in excess of $5,000.00 will be subject to a fifty percent (50%) non-refundable deposit, regardless of whether a credit account is established.
- Time for payment for the Products being of the essence, the Price will be payable by the Customer on the date/s determined by C2C, which may be:
- on delivery of the Products;
- by way of instalments/progress payments in accordance with C2C’s payment schedule;
- thirty (30) days following the invoice date;
- the date specified on any invoice or other form as being the date for payment; or
- failing any notice to the contrary, the date which is seven (7) days following the date of any invoice given to the Customer by C2C.
- Payment may be made by cash, cheque, bank cheque, electronic/on-line banking, credit card (a surcharge may apply per transaction), or by any other method as agreed to between the Customer and C2C.
- The Customer shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Customer by C2C nor to withhold payment of any invoice because part of that invoice is in dispute.
- Unless otherwise stated the Price does not include GST. In addition to the Price the Customer must pay to C2C an amount equal to any GST C2C must pay for any supply by C2C under this or any other agreement for the sale of the Products. The Customer must pay GST, without deduction or set off of any other amounts, at the same time and on the same basis as the Customer pays the Price. In addition, the Customer must pay any other taxes and duties that may be applicable in addition to the Price except where they are expressly included in the Price.
7: Delivery of Products
- Delivery (“Delivery”) of the Products is taken to occur at the time that:
- the Customer or the Customer’s nominated carrier takes possession of the Products at C2C’s address; or
- C2C (or C2C’s nominated carrier) delivers the Products to the Customer’s nominated address even if the Customer is not present at the address.
- At C2C’s sole discretion, the cost of delivery is either included in the Price or is in addition to the Price.
- C2C may deliver the Products in separate instalments. Each separate instalment shall be invoiced and paid in accordance with the provisions in these terms and conditions.
- Any time specified by C2C for delivery of the Products is an estimate only and C2C will not be liable for any loss or damage incurred by the Customer as a result of delivery being late. However both parties agree that they shall make every endeavour to enable the Products to be delivered at the time and place as was arranged between both parties. In the event that C2C is unable to supply the Products as agreed solely due to any action or inaction of the Customer, then C2C shall be entitled to charge a reasonable fee for redelivery and/or storage.
- The Customer shall ensure that C2C has clear and free access to the Customer’s premises at all times to enable them to effect delivery. C2C shall not be liable for any loss or damage to the Customer’s premises (including, without limitation, damage to pathways, driveways and concreted or paved or grassed areas) unless due to the negligence of C2C.
8: Production Time
- Production time commences:
- when an order is approved by C2C; and
- the C2C Sales Order/Quote and artwork is approved by the Customer; and
- payment is received (unless the Customer has an established credit account).
- Any change made once orders are placed may increase production time.
- an extra 2 weeks pduction time required during Christmas closures for all orders;
an extra 4 weeks production time required during Chinese New Year closures for custom garments;
- an extra 1 week production time required during May and October for Chinese Holiday closures for custom garments;
- imported custom garments under 250 pieces allow 4-6 weeks and freight;
- imported custom garments over 250 pieces allow 6-8 weeks and freight;
- C2C in stock products and accessories, allow 3-5 days and freight;
- C2C stock netball and basketball uniforms: allow 1 week and freight;
- Stock catalogue Products, no decorations: allow 1 week and freight;
- Australian Decoration methods of Embroidery, Film & Digital Logos and Numbering of products: allow 3 weeks for film or digital orders.
- Production ready artwork must be supplied or production time may increase;
- Stock catalogue Products with decoration: allow 3-4 weeks and are subject to stock availability;
- Australian made custom socks: allow 4-6 weeks and freight.
- Freight time is subject customs clearance, force majeure, remote area allowance, correct addressing and Customer availability to sign and receive goods, such as:
- Courier Freight – allow 3-10 working days plus domestic freight time;
- Air freight – allow 5-15 working days to the port of unloading, plus domestic freight time;
- Sea freight – allow 3-5 weeks to the port of unloading, plus domestic freight time;
- Shipping time maybe increased during C2C Annual holidays and peak production periods before and after Chinese New Year.
10: Product Development
- New products, new garment patterns, new colours and repeat orders with changes will all require extra production time and according to C2C schedule and time of year.
- Risk of damage to or loss of the Products passes to the Customer on Delivery and the Customer must insure the Products on or before Delivery.
- If any of the Products are damaged or destroyed following delivery but prior to ownership passing to the Customer, C2C is entitled to receive all insurance proceeds payable for the Products. The production of these terms and conditions by C2C is sufficient evidence of C2C’s rights to receive the insurance proceeds without the need for any person dealing with C2C to make further enquiries.
- If the Customer requests C2C to leave Products outside C2C’s premises for collection or to deliver the Products to an unattended location, then such Products shall be left at the Customer’s sole risk.
- If C2C is requested to organise additional supplies or Services from a third party supplier on behalf of the Customer, the Customer thereby acknowledges their obligation of payment for such orders and agrees to indemnify C2C for all such associated costs incurred promptly by the due date stated on the invoice supplied.
- Where the Customer has supplied materials for C2C to complete the Services, the Customer acknowledges and accepts full responsibility for the suitability of purpose, quality, and any faults inherent in the materials. C2C shall not be responsible for any defects in the Services, or any loss or damage to the materials (or any part thereof), howsoever arising from the use of materials supplied by the Customer.
- Any advice, recommendation, information, assistance or service provided by C2C in relation to Products or Services supplied is given in good faith, is based on C2C’s own knowledge and experience and shall be accepted without liability on the part of C2C and it shall be the responsibility of the Customer to confirm the accuracy and reliability of the same in light of the use to which the Customer makes or intends to make of the Products or Services..
- Whilst every care is taken by C2C to carry out the instructions of the Customer, it is the Customers responsibility to undertake a final proof reading of the Products. C2C shall be under no liability whatever for any errors not corrected by the Customer in the final proof reading. Should the Customers alterations require additional proofs this shall be invoiced as an extra.
- C2C is under no obligation to provide samples of Products ordered other than by virtual (computerised) sample. Whilst every effort will be taken by C2C to match virtual colours with physical colours, C2C will take no responsibility for any variation between virtual sale samples and either the virtual sale sample displayed on the Customer’s computer and/or the final product. Should a physical sample be required this will be provided on request by the Customer and will be charged for as an extra including return freight, the charge will be contra against final invoice.
- Where materials or equipment are supplied by the Customer for the provision of Services C2C shall accept no liability for imperfect work caused by defects in, or the unsuitability of, such materials or equipment for the Services.
- Any change or correction to any film, bromides, artwork and/or any printing surface supplied by the Customer which is deemed necessary by C2C to ensure correctly finished work shall be invoiced as an extra.
- All work carried out whether experimentally or otherwise at the Customer’s request will be charged to the Customer. Unless otherwise agreed, the Customer shall bear the cost of fonts, or colour proofs, or artwork, specially bought at its request for the works.
12: Colour Variation in Sublimation & other Products
- The Customer acknowledges that colour variation up to 3% lighter or darker between each new and repeat order may occur and shall not be considered a defect. Slight and tolerable colour variation may and will occur in sublimated colours, dyed fabrics and other products due to but not limited to the following uncontrollable circumstances and conditions:
- different dye lots;
- different fabric types;
- different batches of ink and transfer paper;
- different printing times with varying humidity, varying room temperature, different heat presses and machinery used or machine heat variations;
- C2C shall not be liable for any loss, damage or costs, howsoever arising resulting from any variation in colour and shading between batches of the Products or sale samples and the final Products supplied.
- Changes in C2C product sources may and will occur as required.
- Notwitstanding clause 12.1 while every effort will be taken by C2C to match PMS colours, C2C will take no responsibility for any variation due to substrates, half tones and/or detailed graphics between sale samples (including but not limited to virtual or physical samples) and the final product.
- C2C shall not be held liable for inks wearing off through general wear and tear.
- Tolerance of +/- 1 cm on all half garment measurements should be expected as per industry standards. Slight and tolerable variance may and will occur. For example, this can mean a variance of up to one full size.
14: Garment Specifications and Patterns
- C2C update our garment size specifications and patterns from time to time to ensure continuous improvement. Please note slight differences between orders may be noticeable but not detrimental.
15: Artwork / Design
- Production ready artwork in original and editable eps or ai files must be provided.
- Correct artwork must be supplied or artwork charges will apply. Re-colouring of existing custom garment styles is free of charge. Colours to be chosen from C2C colour chart or charge to mix new colours is charged as per C2C’s current pricelist, per new colour.
- C2C offer a Professional Custom Artwork/Design service subject to C2C’s current price list:
- New custom garment including one (1) new custom logo, which includes two (2) matching garments (i.e. shorts and singlets) with two (2) options.
- New custom garment design only, including two (2) options.
- New custom logo design only, including three (3) options.
- Two (2) changes may be made to custom designs, further changes will incur extra charges
- Garment patterns development, or pattern changes for new garment sizes.
- Artwork charges are credited against any order of 1000 or more pieces.
- C2C colour chart to be used for all orders or charge to mix new colours per new colour.
- Extra charges will apply for exclusive rights to new garment and new logo designs. Production time will not commence until artwork is approved by the Customer (also see Production Time section).
- The Customer and C2C shall comply with the provisions of all statutes, regulations and bylaws of government, local and other public authorities that may be applicable to the Services.
- C2C and the Customer agree that ownership of the Products shall not pass until:
- the Customer has paid C2C all amounts owing to C2C; and
- the Customer has met all of its other obligations to C2C.
- Receipt by C2C of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognised.
- It is further agreed that, until ownership of the Products passes to the Customer in accordance with clause 16.1:
- the Customer is only a bailee of the Products and must return the Products to C2C on request.
- the Customer holds the benefit of the Customer’s insurance of the Products on trust for C2C and must pay to C2C the proceeds of any insurance in the event of the Products being lost, damaged or destroyed.
- the Customer must not sell, dispose, or otherwise part with possession of the Products other than in the ordinary course of business and for market value. If the Customer sells, disposes or parts with possession of the Products then the Customer must hold the proceeds of any such act on trust for C2C and must pay or deliver the proceeds to C2C on demand.
- the Customer should not convert or process the Products or intermix them with other Products but if the Customer does so then the Customer holds the resulting product on trust for the benefit of C2C and must sell, dispose of or return the resulting product to C2C as it so directs.
- the Customer irrevocably authorises C2C to enter any premises where C2C believes the Products are kept and recover possession of the Products.
- C2C may recover possession of any Products in transit whether or not delivery has occurred.
- the Customer shall not charge or grant an encumbrance over the Products nor grant nor otherwise give away any interest in the Products while they remain the property of C2C.
- C2C may commence proceedings to recover the Price of the Products sold notwithstanding that ownership of the Products has not passed to the Customer.
17: Personal Property Securities Act 2009 (“PPSA”)
- In this clause financing statement, financing change statement, security agreement, and security interest has the meaning given to it by the PPSA.
- Upon assenting to these terms and conditions in writing the Customer acknowledges and agrees that these terms and conditions constitute a security agreement for the purposes of the PPSA and creates a security interest in all Products and/or collateral (account) – being a monetary obligation of the Customer to C2C for Services – that have previously been supplied and that will be supplied in the future by C2C to the Customer.
- The Customer undertakes to:
- promptly sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects) which C2C may reasonably require to;
- register a financing statement or financing change statement in relation to a security interest on the Personal Property Securities Register;
- register any other document required to be registered by the PPSA; or
- correct a defect in a statement referred to in clause 17.3(a)(i) or 17.3(a)(ii);
- indemnify, and upon demand reimburse, C2C for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register established by the PPSA or releasing any Products charged thereby;
- not register a financing change statement in respect of a security interest without the prior written consent of C2C;
- not register, or permit to be registered, a financing statement or a financing change statement in relation to the Products and/or collateral (account) in favour of a third party without the prior written consent of C2C;
- immediately advise C2C of any material change in its business practices of selling the Products which would result in a change in the nature of proceeds derived from such sales.
- promptly sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects) which C2C may reasonably require to;
- C2C and the Customer agree that sections 96, 115 and 125 of the PPSA do not apply to the security agreement created by these terms and conditions.
- The Customer waives their rights to receive notices under sections 95, 118, 121(4), 130, 132(3)(d) and 132(4) of the PPSA.
- The Customer waives their rights as a grantor and/or a debtor under sections 142 and 143 of the PPSA.
- Unless otherwise agreed to in writing by C2C, the Customer waives their right to receive a verification statement in accordance with section 157 of the PPSA.
- The Customer must unconditionally ratify any actions taken by C2C under clauses 17.3 to 17.5.
- Subject to any express provisions to the contrary (including those contained in this clause 17) nothing in these terms and conditions is intended to have the effect of contracting out of any of the provisions of the PPSA.
18: Security and Charge
- In consideration of C2C agreeing to supply the Products, the Customer charges all of its rights, title and interest (whether joint or several) in any land, realty or other assets capable of being charged, owned by the Customer either now or in the future, to secure the performance by the Customer of its obligations under these terms and conditions (including, but not limited to, the payment of any money).
- The Customer indemnifies C2C from and against all C2C’s costs and disbursements including legal costs on a solicitor and own client basis incurred in exercising C2C’s rights under this clause.
- The Customer irrevocably appoints C2C and each director of C2C as the Customer’s true and lawful attorney/s to perform all necessary acts to give effect to the provisions of this clause 18 including, but not limited to, signing any document on the Customer’s behalf.
19: Defects, Warranties and Returns, Competition and Consumer Act 2010 (CCA)
- The Customer must inspect the Products on delivery and must within forty-eight (48) hours of delivery notify C2C in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description or quote. The Customer must notify any other alleged defect in the Products as soon as reasonably possible after any such defect becomes evident. Upon such notification the Customer must allow C2C to inspect the Products.
- Under applicable State, Territory and Commonwealth Law (including, without limitation the CCA), certain statutory implied guarantees and warranties (including, without limitation the statutory guarantees under the CCA) may be implied into these terms and conditions (Non-Excluded Guarantees).
- C2C acknowledges that nothing in these terms and conditions purports to modify or exclude the Non-Excluded Guarantees.
- Except as expressly set out in these terms and conditions or in respect of the Non-Excluded Guarantees, C2C makes no warranties or other representations under these terms and conditions including but not limited to the quality or suitability of the Products. C2C’s liability in respect of these warranties is limited to the fullest extent permitted by law.
- If the Customer is a consumer within the meaning of the CCA, C2C’s liability is limited to the extent permitted by section 64A of Schedule 2.
- If C2C is required to replace the Products under this clause or the CCA, but is unable to do so, C2C may refund any money the Customer has paid for the Products.
- If the Customer is not a consumer within the meaning of the CCA, C2C’s liability for any defect or damage in the Products is:
- limited to the value of any express warranty or warranty card provided to the Customer by C2C at C2C’s sole discretion;
- limited to any warranty to which C2C is entitled, if C2C did not manufacture the Products;
- otherwise negated absolutely.
- Subject to this clause 19, returns will only be accepted provided that:
- the Customer has complied with the provisions of clause 19.1; and
- C2C has agreed that the Products are defective; and
- the Products are returned within a reasonable time at the Customer’s cost (if that cost is not significant); and
- the Products are returned in as close a condition to that in which they were delivered as is possible.
- Returns will only be accepted provided that:
- the Buyer has complied with the provisions of clause 19.1; and
- the Seller has agreed in writing to accept the return of the Goods; and
- the Goods are returned at the Buyer’s cost within seven (7) days of the delivery date; and
- the Seller will not be liable for Goods which have not been stored or used in a proper manner; and
- the Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances.
- Returns due to incorrect Customer ordering or change of mind must be advised to C2C within seven (7) days of receipt of the Product, and return must be affected within seven (7) days of receipt of the return approval.
- Non-stocklist items, sale items, or Products made to C2C’s specifications are under no circumstances acceptable for credit or return (also not accepted for credit or return will be Products such as underwear, headwear or hosiery due to the nature of health and hygiene concerns).
- Notwithstanding clauses 19.1 to 19.8 but subject to the CCA, C2C shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of:
- the Customer failing to properly maintain or store any Products;
- the Customer using the Products for any purpose other than that for which they were designed;
- the Customer continuing the use of any Products after any defect became apparent or should have become apparent to a reasonably prudent operator or user;
- the Customer failing to follow any instructions or guidelines provided by C2C;
- due to health and hygiene standards, C2C will not offer a refund and/or exchange on Products such as underwear, headwear or hosiery.
- fair wear and tear, any accident, or act of God.
- C2C may in its absolute discretion accept non-defective Products for return in which case C2C may require the Customer to pay handling fees of up to twenty percent (20%) of the value of the returned Products plus any freight costs.
- Notwithstanding anything contained in this clause if C2C is required by a law to accept a return then C2C will only accept a return on the conditions imposed by that law.
20: Intellectual Property
- Where C2C has designed, drawn, or developed Products (including but not limited to, screens or embroidery files) for the Customer, then the copyright in any designs and drawings and documents shall remain the property of C2C. Under no circumstances may such designs, drawings and documents be used without the express written approval of C2C. On completion of any Services C2C will retain screens for a period of six (6) months after which the screens will be destroyed, unless otherwise requested by the Customer.
- The Customer warrants that all designs, specifications or instructions given to C2C will not cause C2C to infringe any patent, registered design or trademark in the execution of the Customer’s order and the Customer agrees to indemnify C2C against any action taken by a third party against C2C in respect of any such infringement.
- The Customer agrees that C2C may (at no cost) use for the purposes of marketing or entry into any competition, any documents, designs, drawings or Products which C2C has created for the Customer.
21: Default and Consequences of Default
- Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of two and a half percent (2.5%) per calendar month (and at C2C’s sole discretion such interest shall compound monthly at such a rate) after as well as before any judgment.
- If the Customer owes C2C any money the Customer shall indemnify C2C from and against all costs and disbursements incurred by C2C in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, C2C’s contract default fee, and bank dishonour fees).
- Further to any other rights or remedies C2C may have under this contract, if a Customer has made payment to C2C, and the transaction is subsequently reversed, the Customer shall be liable for the amount of the reversed transaction, in addition to any further costs incurred by C2C under this clause 21 where it can be proven that such reversal is found to be illegal, fraudulent or in contravention to the Customer’s obligations under this agreement.
- Without prejudice to C2C’s other remedies at law C2C shall be entitled to cancel all or any part of any order of the Customer which remains unfulfilled and all amounts owing to C2C shall, whether or not due for payment, become immediately payable if:
- any money payable to C2C becomes overdue, or in C2C’s opinion the Customer will be unable to make a payment when it falls due;
- the Customer has exceeded any applicable credit limit provided by C2C;
- the Customer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or
- a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Customer or any asset of the Customer.
- Without prejudice to any other remedies C2C may have, if at any time the Customer is in breach of any obligation (including those relating to payment) under these terms and conditions C2C may suspend or terminate the supply of Products to the Customer. C2C will not be liable to the Customer for any loss or damage the Customer suffers because C2C has exercised its rights under this clause.
- C2C may cancel any contract to which these terms and conditions apply or cancel delivery of Products at any time before the Products are delivered by giving written notice to the Customer. On giving such notice C2C shall repay to the Customer any money paid by the Customer for the Products. C2C shall not be liable for any loss or damage whatsoever arising from such cancellation.
- In the event that the Customer cancels delivery of Products the Customer shall be liable for any and all loss incurred (whether direct or indirect) by C2C as a direct result of the cancellation (including, but not limited to, any loss of profits).
- Cancellation of orders for Products made to the Customer’s specifications, or for non-stocklist items, will definitely not be accepted once production has commenced, or an order has been placed.
23: Privacy Act 1988
- The Customer agrees for C2C to obtain from a credit reporting body (CRB) a credit report containing personal credit information (e.g. name, address, D.O.B, occupation, previous credit applications, credit history) about the Customer in relation to credit provided by C2C.
- The Customer agrees that C2C may exchange information about the Customer with those credit providers and with related body corporates for the following purposes:
- to assess an application by the Customer; and/or
- to notify other credit providers of a default by the Customer; and/or
- to exchange information with other credit providers as to the status of this credit account, where the Customer is in default with other credit providers; and/or
- to assess the creditworthiness of the Customer including the Customer’s repayment history in the preceding two years.
- The Customer consents to C2C being given a consumer credit report to collect overdue payment on commercial credit.
- The Customer agrees that personal credit information provided may be used and retained by C2C for the following purposes (and for other agreed purposes or required by):
- the provision of Products; and/or
- analysing, verifying and/or checking the Customer’s credit, payment and/or status in relation to the provision of Products; and/or
- processing of any payment instructions, direct debit facilities and/or credit facilities requested by the Customer; and/or
- enabling the collection of amounts outstanding in relation to the Products.
- C2C may give information about the Customer to a CRB for the following purposes:
- to obtain a consumer credit report;
- allow the CRB to create or maintain a credit information file about the Customer including credit history.
- The information given to the CRB may include:
- personal information as outlined in 23.1 above;
- name of the credit provider and that C2C is a current credit provider to the Customer;
- whether the credit provider is a licensee;
- type of consumer credit;
- details concerning the Customer’s application for credit or commercial credit (e.g. date of commencement/termination of the credit account and the amount requested);
- advice of consumer credit defaults, overdue accounts, loan repayments or outstanding monies which are overdue by more than sixty (60) days and for which written notice for request of payment has been made and debt recovery action commenced or alternatively that the Customer no longer has any overdue accounts and C2C has been paid or otherwise discharged and all details surrounding that discharge (e.g. dates of payments);
- information that, in the opinion of C2C, the Customer has committed a serious credit infringement;
- advice that the amount of the Customer’s overdue payment is equal to or more than one hundred and fifty dollars ($150).
- The Customer shall have the right to request (by e-mail) from C2C:
- a copy of the information about the Customer retained by C2C and the right to request that C2C correct any incorrect information; and
- that C2C does not disclose any personal information about the Customer for the purpose of direct marketing.
- C2C will destroy personal information upon the Customer’s request (by e-mail) or if it is no longer required unless it is required in order to fulfil the obligations of this agreement or is required to be maintained and/or stored in accordance with the law.
- The Customer can make a privacy complaint by contacting C2C via e-mail. C2C will respond to that complaint within seven (7) days of receipt and will take all reasonable steps to make a decision as to the complaint within thirty (30) days of receipt of the complaint. In the event that the Customer is not satisfied with the resolution provided, the Customer can make a complaint to the Information Commissioner at www.oaic.gov.au.
24: Unpaid Seller’s Rights
- Where the Customer has left any item with C2C for repair, modification, exchange or for C2C to perform any other service in relation to the item and C2C has not received or been tendered the whole of any monies owing to it by the Customer, C2C shall have, until all monies owing to C2C are paid:
- a lien on the item; and
- the right to retain or sell the item, such sale to be undertaken in accordance with any legislation applicable to the sale or disposal of uncollected Products.
- The lien of C2C shall continue despite the commencement of proceedings, or judgment for any monies owing to C2C having been obtained against the Customer.
- The failure by either party to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect that party’s right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.
- These terms and conditions and any contract to which they apply shall be governed by the laws of New South Wales, the state in which C2C has its principal place of business, and are subject to the jurisdiction of the New South Wales Courts in that state.
- Subject to clause 19 C2C shall be under no liability whatsoever to the Customer for any indirect and/or consequential loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by C2C of these terms and conditions (alternatively C2C’s liability shall be limited to damages which under no circumstances shall exceed the Price of the Products).
- Neither party shall assign or sub-contract all or any part of their rights and obligations under this agreement without the written consent of the other party.
- The Customer agrees that C2C may amend these terms and conditions by notifying the Customer in writing. These changes shall be deemed to take effect from the date on which the Customer accepts such changes, or otherwise at such time as the Customer makes a further request for C2C to provide Products to the Customer.
- Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm or other event beyond the reasonable control of either party.
- Both parties warrant that they have the power to enter into this agreement and have obtained all necessary authorisations to allow them to do so, they are not insolvent and that this agreement creates binding and valid legal obligations on them.
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